Terms and Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between you and Eaze Billing ("Company," "we," "us," or "our") regarding your use of workwitheaze.com (the "Site") and any services we provide to you (the "Services").

If you are accessing the Site or Services on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" refers to both you as an individual and the entity you represent.

Eaze Billing offers the following categories of services to healthcare providers and healthcare businesses in the United States, with a primary focus on Florida:

The specific scope, pricing, and terms of each engagement are defined in a separate written agreement or Statement of Work (SOW) signed by both parties. These Terms govern your general use of our Site and are incorporated into any service agreement.

You must be at least 18 years of age to use our Site or Services. By using our Site, you represent and warrant that you are 18 or older and that you have the legal capacity to enter into binding contracts under Florida law. Our Services are intended for business use by healthcare providers, practice managers, and healthcare business operators.

If you engage Eaze Billing for any of our services, you agree to the following:

• You will provide accurate, complete, and current information necessary for us to perform the Services.
• You will notify us promptly of any changes that may affect the delivery of Services, including changes to your payer contracts, EHR system, or staff.
• You will ensure that all data you provide to us for billing or credentialing purposes is accurate and authorized for disclosure to us under HIPAA and applicable law.
• You will sign a Business Associate Agreement before we begin any work that involves Protected Health Information.
• You will designate a primary contact person who is authorized to make decisions on your behalf.
• You will pay invoices in accordance with the payment terms in your service agreement.
• You will comply with all applicable laws, including HIPAA, Florida healthcare regulations, and billing compliance requirements.

Payment terms for Eaze Billing services are specified in your signed service agreement or Statement of Work. General payment terms are as follows unless otherwise agreed in writing:

• Invoices are issued monthly for ongoing services.
• Payment is due within 15 calendar days of the invoice date unless otherwise stated in your agreement.
• Late payments may be subject to a late fee of 1.5 percent per month on the outstanding balance, or the maximum rate permitted under Florida law, whichever is lower.
• We reserve the right to suspend services for accounts that are more than 30 days past due, following written notice to the client.
• All fees are stated in US dollars.
• We do not offer refunds for services already performed unless there is a material failure on our part as defined in your service agreement.

All content on workwitheaze.com, including text, graphics, logos, images, and software, is the property of Eaze Billing or our content suppliers and is protected by United States copyright law and Florida law. You may not reproduce, distribute, modify, or create derivative works from any content on our Site without our prior written consent.

Unless your service agreement states otherwise, any deliverables created by Eaze Billing specifically for your practice, including website designs, custom software, or written content, become your property upon full payment of all amounts due. General tools, templates, methodologies, and proprietary systems developed by Eaze Billing remain our property.

You retain ownership of all data you provide to us, including patient data, billing records, and business information. We use this data solely to perform the Services and as permitted under our BAA and Privacy Policy.

Both parties agree to keep confidential any non-public information received from the other party in connection with the Services. This includes business strategies, pricing, client lists, patient information, proprietary processes, and any other information marked as confidential or that a reasonable person would understand to be confidential.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this agreement; (b) was already known to the receiving party before disclosure; (c) is received from a third party who has no confidentiality obligation; or (d) must be disclosed by law, regulation, or court order, provided the disclosing party gives reasonable advance notice.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the results of our services will meet any specific financial outcomes, including collection rates or reimbursement timelines, as these depend on factors outside our control including payer behavior and claims adjudication.

Our total liability to you for any claim arising out of our Services will not exceed the total fees paid by you to Eaze Billing in the three months immediately preceding the event giving rise to the claim.

These limitations apply regardless of whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Eaze Billing, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your breach of these Terms or any service agreement with us
• Your violation of any applicable law, including HIPAA or Florida healthcare regulations
• Your provision of inaccurate or unauthorized data to us
• Any claim by a third party arising from your use of our Services

Either party may terminate a service agreement as described in the specific terms of that agreement. With respect to general use of our website:

• You may stop using our website at any time.
• We reserve the right to suspend or terminate your access to our website if we reasonably believe you are using it in violation of these Terms or in a way that could harm Eaze Billing or others.

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions.

If a dispute arises between you and Eaze Billing, we encourage you to contact us first to resolve it informally. If we are unable to resolve the dispute informally within 30 days, the parties agree to submit the dispute to binding arbitration administered under the rules of the American Arbitration Association (AAA) in Florida, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction in Florida to prevent the other party from using or disclosing confidential information in violation of these Terms.

For any claim where arbitration is not required, the parties consent to the exclusive jurisdiction of the state and federal courts located in Florida.

We may update these Terms from time to time. When we make material changes, we will update the effective date and post the revised Terms on our website. If you have an active service agreement with us, we will notify you of material changes by email at least 30 days before they take effect. Your continued use of our website or services after the effective date of updated Terms constitutes your acceptance of those changes.

These Terms, together with your signed service agreement, BAA, and any applicable Statements of Work, constitute the entire agreement between you and Eaze Billing with respect to the subject matter covered. They supersede all prior negotiations, representations, warranties, and understandings.